Freight on Repackify is arranged per truckload. You set the delivery window when you buy; the seller and you agree the pickup on the order; and everyone who moves the load gets the date on their calendar the moment it is set.
Delivery windows
- Each load in the cart has its own requested delivery window and address. The earliest day is the product’s lead time from today, counted on the calendar day.
- Freight is priced per load from the pickup origin, the delivery address and the dock. No dock means a lift gate on that load.
- Truck capacity comes from the listing when the seller has published one, and from the product type’s standard truckload quantities when they have not. Only a listing with neither falls back to 500 units per truck. The truck loading calculator gives the real count for a chosen truck.
Agreeing the pickup
Once an order exists, pickup is coordinated on the order page rather than by message. The seller proposes a pickup date; the buyer accepts it, rejects it, or asks for a revision. If an accepted date is later cleared or moved, or the address changes, the order goes back to awaiting scheduling and the seller proposes again.
Who is told, and when
Every time a leg’s date is set or moved, the order sends a scheduled notice with a calendar invite attached, from orders@mail.repackify.com. Re-sending the same date with the same time window, address, collection mode and load summary does not notify anyone who already has that notice; someone added afterwards, such as a newly assigned carrier or a replaced fulfilment contact, still gets their first one. A moved date sends a new notice that names the date it replaces, and so does a same-day correction to any of those details.
| Leg | Seller | Buyer | Carrier |
|---|---|---|---|
| Pickup | Always | When the buyer collects, or when there is no delivery date yet | When a carrier moves the load |
| Delivery | When the seller delivers | Unless the buyer collects | When a carrier moves the load |
The first notice goes out when the pickup proposal is accepted or when accounting releases the order; nothing is sent while an order is still being created. A counterparty is only emailed once they have already been in contact about that order or have acted on it in the app.
Bill of lading
The bill of lading names the buyer under Deliver To and keeps the seller off every copy. The email body is cut per party, so the seller’s copy omits the delivery address that the attached sheet carries.
Orders counted at pickup
Pallet cores, IBC totes and similar loads are often bought on an estimate and counted when the truck is loaded. On those orders the line quantities are estimates and invoicing is held until a count is applied.
- After the pickup date passes, the buyer’s billing contact is emailed a count sheet link. It is resent every two days, and the link stays valid for 60 days.
- The buyer enters good and bad quantities per line, on the sheet or on the order page under Orders.
- Accounting applies the count, which reprices the buyer’s invoice and the seller’s payable together.